Returns & Exchanges

For an eligible change-of-mind return, goods must be returned unworn, unused, unwashed and in resalable condition, with original tags where applicable. Please retain the packaging and proof of purchase. You may inspect or try on items only as reasonably necessary to establish their nature, characteristics and fit. Where legally permitted, we may deduct any reduction in value caused by handling beyond what is reasonably necessary.

Nothing in this policy excludes or restricts your mandatory consumer rights. These remain applicable even where an item does not meet our ordinary change-of-mind return conditions.

Personalised, altered, made-to-order or hygiene-sensitive items, and items showing signs of wear, may not be eligible for a size or change-of-mind return. This does not affect rights you may have if an item is faulty, incorrect or not as described.

Please check the product-specific sizing before ordering. If the fit isn’t right or you change your mind, contact Aabha before sending anything back. Returns must not be sent without first contacting Aabha Collections and receiving return instructions. Any approval process does not override a statutory right to cancel.

Eligible UK online customers may have a statutory right to cancel within 14 days of receiving their order. Notify us of your cancellation within that period, then return the goods within the applicable legal timeframe, normally 14 days after notifying us. Exceptions may apply to certain goods under applicable law.

For an eligible change-of-mind cancellation, you are responsible for arranging and paying return postage and packaging. The inspection, condition and legally permitted deduction provisions above apply; your mandatory consumer rights remain unaffected.

If an item is faulty, damaged, incorrect or materially not as described, please contact us before returning it. Where applicable law requires Aabha Collections to cover reasonable return costs, we will provide the appropriate return instructions.

To help us review the issue, please include the following where available. This does not make your statutory rights conditional on providing photos or video:

• Your order number
• A description of the issue
• Clear photos or video of the item and packaging, where relevant

For ordinary cancellation or change-of-mind returns where you have a legal right to cancel, you are responsible for arranging and paying return postage and packaging. This is separate from the return-cost arrangements for faulty, damaged, incorrect or materially misdescribed goods above.

• Use a tracked and insured service appropriate to the value of the goods.
• You are responsible for the parcel until it reaches the return address, subject to mandatory consumer rights.
• Use the original packaging where possible and package the goods securely.
• Contact Aabha Collections and receive return instructions before sending any return.

Aabha Collections Returns, 114 Grindon Crescent, Nottingham, Nottinghamshire, NG6 8BS, United Kingdom

Please contact us for return instructions before posting your parcel. Do not send returns to the dispatch address.

Approved refunds are processed after the returned goods are received and inspected, subject to applicable statutory requirements and deadlines. For statutory cancellations, any legal requirement to refund upon evidence of return also applies; inspection will not delay a refund beyond the legally required timeframe. We’ll confirm the outcome with you. Refunds are normally made to the original payment method; the time for funds to appear depends on your payment provider.

We do not promise refunds for worn, washed or altered items, items damaged by the customer, or returns outside applicable statutory rights unless Aabha expressly agrees. Reasonable inspection or trying on is permitted as described above. These conditions do not exclude or restrict mandatory consumer rights, including remedies for faulty or misdescribed goods.

Original shipping charges and duties may not always be refundable, except where required by law. For an eligible statutory cancellation, we refund the standard outbound delivery cost where legally required; any extra cost for a premium delivery option may be excluded where permitted. Any applicable exclusions will be explained when your request is reviewed.

Exchanges depend on stock availability and may not always be possible because pieces are sourced internationally. Contact us with the style and size you need so we can review the available options and any related shipping arrangements.